Frequently Asked Questions

Are you meeting in person or online?

     Kiana, Jill, and Sarah are currently providing services via telehealth at this time unless in-person sessions are requested due to a barrier with telehealth. We use a HIPAA secure platform called Simple Practice, which you can access from your desktop of via a free mobile app.  

     Kelly Jean is meeting with children in person and via telehealth, depending on your needs.

 

Do you take my insurance? 

     Kiana and Kelly Jean are awaiting their contracts with Blue Cross, Cigna, Aetna, and United. Until those insurers complete their credentialing process, both Kiana and Kelly Jean are considered "out of network" providers. That means you will pay the fee for services at the time of your appointment directly to Flourish and then you can seek reimbursement from your insurance company. We do accept HSA cards as therapy is considered a medically necessary service that is covered by most HSA plans.

 

     You likely have "out of network" benefits through your insurer and we are happy to provide both an invoice and a superbill so that you can independently request reimbursement from your insurance company. The amount your insurance company reimburses you is dependent upon your individual policy guidelines.

 

     You can contact your insurance company directly to determine whether you have "out of network" benefits for mental health treatment and what their reimbursement rates are. You will want to ask the following questions: 

          1. Do I have "out of network" benefits for mental health treatment?

          2. Do I have a co-pay or deductible for "out of network" benefits?

          3. If I have a deductible, what is that amount? 

          4. Tell them that you will receive a "superbill" and ask how to submit your claim to them directly.

          5. If your insurance company asked what specific "CPT Codes" you will be using, please provide the following information: 90791 for the first intake session, 90837 for individual therapy, 90847 for family therapy, and 90846 for parenting sessions without your child present.

     Jill is "in network" with Blue Cross Blue Shield and will file a claim on your behalf. You are responsible for your portion of the payment (co-pay, deductible, co-insurance, etc) at the time of services. (Please note that Jill is not currently accepting new clients at this time.)

     Sarah is not in network with any insurers and is unable to provide a superbill.

 

What are your fees?

     ** Please note that Kiana and Kelly Jean are currently offering a limited number of reduced fee sessions each week as they await insurance credentialing in order to minimize financial barriers.**

     Individual counseling sessions (55 minutes) are $175 per session. 

     Couples counseling sessions (75 minutes) are $250 per session.

     Support groups (60 minutes) are $50-75 per participant per group.

     Sarah, our MSW Clinical Intern, provides 45 minute sessions for $50-75.

 

How do intakes work?

     Prior to scheduling an intake session, we will setup a free 15 minute telephone consultation in order to help us both determine whether we'll be a good fit for another. You can email us at "contact@flourishasheville.com" to schedule a consultation.  

Do I need a formal mental health diagnosis to receive therapy?

     If you would like to use your insurance benefits, to be provided with a superbill to access your "out of network" benefits, or to use your HSA card, we are required to demonstrate "medical necessity" for therapy, which does include having a formal mental health diagnosis. If you elect to pay privately and NOT use insurance benefits for therapy, we are not required to make a formal mental health diagnosis. 

Schedule a 15 minute consultation 

Thanks for submitting!